Frequently Asked Questions

Getting Started
What is PlumRush?
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PlumRush is a customer rewards platform that helps businesses reward customers, and encourage repeat visits. Customers join by scanning a QR code, save rewards to their phone, and keep them all in one wallet.

How does PlumRush work?
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Customers join by scanning a QR code, earn rewards as they visit or spend, and can view their progress from their phone. PlumRush helps you keep customers engaged and coming back.

Do I need an app?
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No. Customers simply scan your QR code and use their phone browser. No app or download is required.

What types of businesses use PlumRush?
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PlumRush works for cafés, restaurants, beauty, barbers, gyms, retailers, trades, service businesses, franchises, and many other businesses that want more repeat customers.

Can I get help setting things up?
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Yes. If you need a hand, our team is happy to help you get started.

Rewards
What kind of rewards can I run?
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You can create stamp rewards, spend-based rewards, milestone rewards, birthday rewards, "we miss you" offers, and limited-time promos

Which reward type should I choose?
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Stamp Rewards are great for encouraging repeat visits.
Earn & Spend works well when customer spending varies.
Level Up rewards long-term loyalty and progression.
Birthday Rewards help create memorable customer experiences.
Bring Customers Back encourages inactive customers to return.
Boost Visits is ideal for seasonal promotions and special offers.

Can I customise my rewards?
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Yes. You can set your own reward rules, targets, and offers to match your business.

How do customers join my rewards program?
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Customers can join by scanning your QR code, being added by your team, or automatically through a supported integration. Once joined, they'll be able to access their rewards from their phone.

How are rewards earned?
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Rewards can be added by staff, tracked automatically through supported integrations, or managed manually depending on how your business operates.

Can I run more than one reward at a time?
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Yes. Many businesses run multiple rewards and promotions at the same time.

Can I send promotions or customer notifications?
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Yes. Customers can view promotions, announcements, and special offers inside their PlumRush wallet.

Can I reward customers on their birthday?
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Yes. You can automatically send birthday rewards and special offers to your customers.

Can I bring back inactive customers?
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Yes. Re-engagement rewards can help encourage customers to return after a period of inactivity.

Customer wallet
What is the PlumRush Wallet?
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The PlumRush Wallet lets customers keep all of their rewards cards in one place on their phone.

Can customers save rewards from multiple businesses?
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Yes. Customers can save and manage rewards from multiple businesses in a single wallet.

How do customers access their rewards?
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Customers can open their wallet on their phone at any time to view rewards, progress, and offers.

Do customers need to create an account?
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Yes. Customers sign in using their mobile number so their rewards can be saved and accessed across devices.

Business features
Can I use PlumRush across multiple locations?
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Yes. PlumRush can be used across multiple stores, branches, or locations.

Can franchises use PlumRush?
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Yes. PlumRush works well for franchise groups and businesses with multiple locations.

Can personal trainers or team members have their own pages?
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Yes. Team members can have their own profile pages with their wn rewards, while still being connected to the main business.

Does PlumRush integrate with MYOB?
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Yes. PlumRush integrates with MYOB to help streamline customer and rewards management.

Pricing
Is PlumRush free?
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Yes. PlumRush is currently free while we continue rolling out new features and gathering feedback. Paid plans will be introduced in the future.

What's the difference between Rewards and Multi-Rewards?
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Rewards is designed for individual businesses. Multi-location is designed for businesses with multiple stores, franchises, trainers, team members, or locations that need to be managed together.

What's included in the Rewards plan?
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The Rewards plan includes loyalty rewards, customer wallets, unlimited customers, QR codes, notifications, and everything you need to encourage repeat business.

Can I cancel anytime?
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Yes. You can cancel your plan at any time

Can I add my own branding?
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Yes. You can customise your rewards experience with your business name, logo, and branding.